“How can we communicate more effectively between our siloed teams and better understand each other’s work?”
Major American Health Insurance Company*
Ask:
Within this large health insurance company, there are several moving parts and team members who rely on other employees’ workstreams to accomplish their own tasks. However, it was noticed by our client that there was no visibility or understanding into those workstreams even among fellow team members.
For this my team and I were asked to facilitate workshops to identify how to come to a common ground, understand each major teams’ work processes, and how to effectively work together as a well oiled machine.
Impact:
The three major employee resource types communicating to each other effectively
Visibility and understanding into the day-to-day work of fellow employees
Identifying the impacts, painpoints, and interactions for each development team
Work requirements and dependencies for each employee role
Breaking down silos between the workplace and overall company
Highlights:
High-fidelity user journeys highlighting the work streams of the three major personas
4 design-led thinking workshops, 8 hours each, facilitated over the course of one week
Extensive UX writing and content strategy to ensure branding compliance and voice
Client
Major American Health Insurance*
Dates
Jan - Mar, 2019
Role
UX Designer, Visual Designer
*This project is under NDA. Please contact me for more details and information regarding this project, associated names, and detailed information about the project process.Because this project is under NDA, certain details, design artifacts, and images are omitted from this public-facing page. For more information and details about my work here please reach out to me to set up time to discuss my project specifics in-depth.
