“We need information fast, and we need to be able to find it without any issues.”
Multinational Electric Utility Corporation*
Ask:
A multinational utility company that provides energy across 6 states, parents 6 operating subsidiaries, and houses over 20,000 employees; with such a reach this Fortune 100 company requires an intranet that can meet all their employees’ demands. Their existing site operated off an outdated 2003 SharePoint model and was struggling to keep up with the demand of their employees.
The information housed internally for this company is used by numerous field workers, with access to that information being the difference between safety regulations and workplace catastrophes; especially when it comes to dealing with power lines and industrial machinery.
Impact:
A redesigned intranet used by 20,000+ employees
A custom, updated file management system connecting numerous utility databases
Streamlined information architecture to quickly find pertinent information
Automatic file merging and updating system to keep only the most up-to-date data and archiving anything outdated
Deliverables:
40+ high-fidelity wireframes and visual comps
Atomic design system, with over 100 components
3 rounds of usability testing with groups of 10-15 end users
Technical specification documents for a seamless handoff to developers
Client
Multinational Electric Utility Corporation*
Dates
Feb - May, 2023
Role
UX Designer, Lead
This project is under NDA. Please contact me for more details and information regarding this project, associated names, and detailed information about the project process.Built in Figma.
Designed for SharePoint.
Quality research feeds satisfying designs.
After thorough research, we built out high-fidelity wireframes for each intranet page along with a click-through prototype. We utilized Figma for our design deliverables.
50+ high-fidelity wireframes
Two end-to-end click-through prototypes
One atomic design system, built out in Figma
Technical specification documentation, detailed for our development team
6 rounds of usability testing, with focus groups of 10+ each
Over the course of four months, my team and I worked alongside our clients and our team of developers within an Agile project structure to create an intranet that met all our client’s requirements, and then some.
My role for this engagement was Lead UX Designer, overseeing my team of UX designers and content strategists.
It all starts with research and a plan.
After meeting with our client stakeholders, my team and I gathered information, requirements, and painpoints from our end users.
Design thinking workshop, with 7 stakeholders
User interviews, with 10+ users
Journey mapping identifying touchpoints & painpoints
User diagram flows, detailing information architecture
A/B testing
Because this project is under NDA, certain details, design artifacts, and images are omitted from this public-facing page. For more information and details about my work here please reach out to me to set up time to discuss my project specifics in-depth.
